Return & Refund Policy
Clear support for returns, exchanges, and refund requests for DEZIRE perfumes.
Return Eligibility
Return or exchange requests may be accepted when the item is unused, unworn, unwashed, undamaged, and returned with original tags, packaging, and proof of purchase.
Return Window
Please raise your return or exchange request within the return window mentioned on the website or order communication. Late requests may not be accepted.
Non-returnable Items
Items may be non-returnable if they are used, altered, washed, damaged after delivery, missing tags, purchased in final sale, or excluded for hygiene reasons such as opened fragrance products.
Refunds
Once the returned item is received and inspected, eligible refunds are processed to the original payment method or approved store credit, depending on the order and payment mode.
Exchanges
Exchanges depend on stock availability. If the requested size or product is unavailable, we may offer an alternate option or refund where eligible.
How to Request Help
Contact us with your order number, product details, reason for return or exchange, and clear photos if the item arrived damaged or incorrect.
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