Terms & Conditions

1. Introduction

Welcome to DEZIRE.

These Terms & Conditions govern your access to and use of the DEZIRE website, including browsing, purchasing products and accessing our services.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

DEZIRE reserves the right to update these Terms & Conditions when necessary. Any changes will be published on this page.

2. Using the DEZIRE Website

You agree to use the DEZIRE website responsibly and only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to damage, disrupt or gain unauthorized access to our website.

• Copy, reproduce or distribute our website content without written permission.

• Provide false, misleading or inaccurate information when placing an order.

We reserve the right to restrict access to our website where misuse or suspicious activity is identified.

3. Products & Product Information

DEZIRE makes every reasonable effort to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Please note:

• Product images are provided to represent the actual product as accurately as possible. Minor differences in colour or appearance may occur due to lighting, photography or screen settings.

• Fragrance preferences are subjective. The experience of a fragrance, including its projection and longevity, may vary depending on skin type, climate and environmental conditions.

• Product availability is subject to change without prior notice.

We reserve the right to correct errors, update product information or discontinue products when necessary.

4. Orders & Order Acceptance

When you place an order through our website, you agree that all information provided is accurate and complete.

After placing an order, you should receive an order confirmation through the contact details provided at checkout.

DEZIRE reserves the right to review, reject or cancel an order in circumstances such as:

• Incorrect product pricing or listing errors.

• Product unavailability.

• Suspected fraudulent transactions.

• Incorrect or incomplete delivery information.

Where payment has already been received for an order cancelled by DEZIRE, the applicable amount will be refunded through the appropriate payment method.

5. Pricing & Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges and other additional costs will be displayed during checkout before payment confirmation.

We accept the payment methods made available on our website.

Payments are processed through authorized third-party payment providers. DEZIRE does not directly store your complete card or banking credentials.

We reserve the right to update product prices and promotional offers without prior notice. However, changes will not retrospectively alter an already confirmed order, except where correction or cancellation is permitted by applicable law.

6. Shipping & Delivery

DEZIRE aims to process and dispatch orders within the timeframe communicated on our website or during checkout.

Delivery estimates may vary depending on:

• Your delivery location.

• Courier availability.

• Weather conditions.

• Public holidays.

• Other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and reachable contact number.

Once an order has been dispatched, tracking information may be provided where available.

DEZIRE is not responsible for delays caused by courier partners or circumstances beyond our reasonable control, but we will make reasonable efforts to assist customers with delivery-related concerns.

7. Cancellations

Customers may request an order cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. Customers may instead refer to our Returns & Refunds Policy, subject to applicable conditions and legal rights.

If DEZIRE cancels a confirmed order, any payment already collected for that order will be refunded.

We do not impose cancellation charges except where permitted by applicable law.

8. Returns, Exchanges & Refunds

We want every DEZIRE customer to have a satisfactory shopping experience.

Due to the personal-care and hygiene considerations associated with fragrance products, returns for a change of mind may be restricted, particularly where a perfume has been opened, used or its original seal has been removed.

However, customers may contact us if they receive:

• A damaged or leaking product.

• An incorrect product.

• A defective product.

• A product that is materially different from its advertised description.

Please contact our customer support team as soon as reasonably possible after receiving the order. Photographs or videos of the product and its packaging may be requested to help us investigate the issue.

Depending on the circumstances, an eligible case may be resolved through a replacement, exchange or refund.

Refunds for approved requests will generally be processed through the original payment method, subject to payment provider processing times.

Nothing in this section limits any consumer rights available under applicable law.

Please refer to our separate Returns & Refunds Policy for further details.

9. Perfume Care & Safety

Our fragrance products should be used responsibly and in accordance with the instructions provided on their packaging.

For your safety:

• For external use only.

• Avoid direct contact with eyes.

• Keep away from open flames, heat and ignition sources.

• Store in a cool, dry place away from direct sunlight.

• Keep out of reach of children and pets.

• Discontinue use if irritation or an allergic reaction occurs.

Always follow the product-specific precautions and instructions provided with your purchase.

10. Intellectual Property

All content available on the DEZIRE website, including brand names, logos, product images, photographs, graphics, written content, website design and other materials, is owned by or licensed to DEZIRE.

You may not copy, reproduce, modify, distribute or commercially use any website content without prior written permission.

Unauthorized use of our intellectual property is prohibited.

11. Third-Party Services & Links

Our website may contain links to third-party websites or services, including payment gateways and delivery partners.

These services operate under their own terms, conditions and privacy policies.

DEZIRE is not responsible for the content, security or independent practices of third-party websites or services.

12. Limitation of Liability

DEZIRE makes reasonable efforts to maintain website availability, product accuracy and a reliable shopping experience.

However, we cannot guarantee uninterrupted or error-free website operation.

To the extent permitted by applicable law, DEZIRE shall not be responsible for indirect or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or restricts liability that cannot legally be excluded or restricts your statutory consumer rights.

13. Privacy & Personal Information

We respect your privacy and take reasonable steps to protect the personal information you provide.

Information collected during browsing, registration, checkout or customer support interactions will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used and protected.

14. Changes to These Terms

DEZIRE may revise, update or modify these Terms & Conditions from time to time.

Updated terms will be published on this page, together with the revised update date.

Your continued use of our website after changes are published will be subject to the updated terms, to the extent permitted by applicable law.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of our website or the purchase of our products shall be handled in accordance with applicable Indian laws and the jurisdiction of the competent courts.

Nothing in this section limits any consumer remedies or rights available under applicable law.

16. Contact Us & Customer Support

For questions, order-related concerns, product information or assistance with these Terms & Conditions, please contact us.

Brand: DEZIRE
Email: saadattar96@gmail.com
Phone: +91 7020617743/+91 9765962110
Website: https://deziree.in/

We aim to acknowledge consumer complaints within 48 hours and resolve them within the period prescribed under applicable Indian consumer protection laws.

Thank you for choosing DEZIRE.

DEZIRE — A Fragrance That Defines You.