Shipping Policy
Everything you need to know about processing, delivery, and tracking.
Processing
Orders are usually processed within 1-2 business days after payment confirmation. During launches, sales, or holidays, processing may take longer.
Delivery
Delivery time depends on your location, courier capacity, and address accuracy. Estimated delivery details are shared after dispatch wherever tracking is available.
Tracking
Once shipped, tracking details are sent by email or message. Please allow time for the courier system to update after dispatch.
Address Accuracy
Please enter complete and accurate shipping details. DEZIRE is not responsible for delivery failure caused by incomplete addresses, unavailable recipients, or incorrect contact details.
Delays
Courier delays may occur due to weather, public holidays, location restrictions, high order volume, or operational issues outside our control.
Damaged Packages
If your package arrives visibly damaged, contact us with photos and order details as soon as possible so we can help review the issue.